The 911 dispatcher accused of hanging up on a woman who called police from the Tops grocery store Saturday during the Buffalo shooting has been placed on leave.
An assistant manager, identified as Latisha, said she heard repeated gunshots but was hung up on after calling 911.
"I tried to call 911, and I was whispering because I could hear him close by," the woman said.
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"And when I whispered on the phone to 911, the dispatcher started yelling at me, saying, 'Why are you whispering? You don't have to whisper.' And I'm trying to tell her, like, 'Ma'am, he's in the store. He's shooting. It's an active shooter. I'm scared for my life.' And she said something crazy to me, and then she hung up in my face. And I had to call my boyfriend to call 911."
A release of the transcript between the dispatcher and the assistant manager would likely require a court order, according to a report.
An investigation into the incident is underway, and "immediate action was taken and the individual who took that call is now on administrative leave pending a disciplinary hearing, which should happen within a couple of weeks," Erie County authorities said.
The dispatcher could face a variety of disciplinary action, including termination following the disciplinary hearing, the report noted.
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Despite the experience reported by the assistant manager, Buffalo Mayor Byron Brown said other calls lead authorities to arrive in roughly 2 minutes.